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| Articles by Jay Smith |
51. How VoIP can help to improve your business?
October 01, 2013
One of the most common reasons for a business to switch to a VoIP system is to save on costs. There is no doubt that these may be important, especially if the organization is in the habit of making international calls. But costs are not the only benefit of VoIP.
In fact more and more organiz...
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52. How Virtual Software can help to establish a Relationship?
September 30, 2013
With increasing demands and professional experts in all service and business call center or BPO require rapid response. It is due to the facts as they have to serve demanding and maintain that level too. Virtual call center software helps in meeting the requirements of consumers and provides higher ...
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53. How can we measure performance of Contact Center Software?
September 29, 2013
The global expansion of the customer service industry and the advancement of technology have significantly increased people's expectations. It is therefore essential that your business meets all objectives and embraces the latest thinking in software. IEX Corporation has developed a program known as...
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54. Why to Choose Contact Center Services for Your Company's marketing?
September 29, 2013
For owners of small and medium enterprises, a time may come when you find someone more financially prudent to receive business calls.
This relates to the practice of giving contracts to a call center to handle such things as answering customer calls, conducting outbound calls to find and gat...
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55. 8 Most Important Attributes of Contact Center Software
September 29, 2013
Not all burgers are created equal. Some are good, others hardly taste like bread, and some are downright bad.
Similarly, not all call center software gives the same performance standard. Some are superfluous and pain in the neck. Some of them come loaded with a lot of useless features. And w...
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56. How VoIP helps you to optimize your resource?
September 28, 2013
It is always difficult for a service organization to optimize the use of resources. A restaurant, for example, has to decide in advance the number of chairs and tables that will. If you overestimate, is a waste of space and capital. However underestimate demand could cost even more in terms of lost ...
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57. Call Routing through Cloud based Hosted PBX
September 28, 2013
Despite the many features and advantages of VoIP over traditional PSTN telephone system, an important factor stands out as the driving force behind its adoption in enterprises around the world. And that is the cost. Of course, when it comes to international calls, VoIP alternatives blows out of the ...
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58. Innovation in Cloud based Contact Center for Telecommunication
September 25, 2013
Innovative technological advances in telecommunications have made the call center industry more efficient and effective. Outsourced centers, such as the Philippine call center not only save a lot of money in labor costs, but also in overall operating costs.
The technologies used in call cent...
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59. Hosted Dialer can be widely used in Various Operation
September 25, 2013
Hosted marker is usually referred to as an automatic labeling technique that is widely used in various business operations and call centers. The basic purpose of using this system is to dial multiple phone numbers at any given time. This amazing way of dialing system is used by companies to improve ...
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60. How to Covert Disadvantages to Call Center Outsourcing in Advantages?
September 24, 2013
Gone are the days when outsourcing is considered unnecessary complication and something unwanted and unwelcome guests in commercial establishments. Over time, economies and markets, entrepreneurs have not only softened its approach to outsourcing call center but also a significant expansion of its a...
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Author: Jay Smith
