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| Articles by Tori Sutton |
11. VoIP Providers Eye Changes to Regulations
April 30, 2013
For the last 10 years, Voice over IP (VoIP) services have exploded in popularity. Every day millions of Americans rely on the service to make the majority of their traditional phone calls. Why are more and more people turning to the Internet-based service? Most will tell you that the lowered cost is...
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12. Is Mobile Payment the Next Big Cash Grab?
April 30, 2013
Canadian telecom giant Rogers Communications has expanded its mobile payment service to Android and BlackBerry 10 devices, allowing even more customers to use their smartphones to pay for purchases instead of traditional plastic credit cards.
The suretap service works with compatible termina...
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13. Smartphones to Eclipse Feature Phone Shipments Around the World
April 30, 2013
This year will mark the first time that global smartphone shipments are expected to surpass feature phones, according to the International Data Corporation’s (IDC) recently released Worldwide Quarterly Mobile Phone Tracker.
Figures show that about 50 per cent of mobile devices shipped this y...
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14. FCC Delving Further into Rural Call Completion Problems
April 30, 2013
Telecom associations are applauding the Federal Communications Commission for finally taking steps to tackle the call failure issue in rural areas.
Earlier this month, the FCC filed a notice of proposed rulemaking seeking comment on regulations needed to address the problem of dropped or poo...
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15. ISPs Living Up to Advertised Speds
April 30, 2013
The Federal Communications Commission’s recently released report on consumer wireline broadband performance has found the majority of Internet service providers (ISPs) are delivering speeds as advertised during peak consumer usage hours.
The February report — part of the FCC’s Measuring Broa...
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16. Data-Share Plan Customers the Happiest: J.D. Power & Associates
April 30, 2013
A recently released J.D. Power and Associates study has found users who subscribe to data-share plans are happier with their carrier’s overall customer service than those who are on more traditional wireless plans. The company’s 11th annual U.S. Wireless Customer Care Full-Service Performance Study ...
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17. Northwestel Announces $233M Modernization Plan for Canada's North
April 30, 2013
After years of significant pressure from the Canadian Radio-television and Telecommunications Commission (CRTC), Northwestel has finally announced a strategy to improve Internet and wireless services in Canada’s north.
The plan – formally submitted to the CRTC on Wednesday – calls for a five...
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18. Canada Boosts 911 Services for Hearing, Speech Impaired
April 30, 2013
Newly announced enhancements to 911 services will open the door for Canadians with hearing or speech impairments to contact emergency call centres by text message. The new initiative should be completely rolled out by late January 2014, the deadline for wireline and wireless companies to upgrade the...
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19. Merchants Facing Credit Card Fee Hike
April 30, 2013
MasterCard Canada is planning a significant hike in card processing costs for small business effective this July. The move – which will see assessment fees jump to 7.7 basis points from 6.4, a 20 per cent increase – comes on the heels of a similar announcement by Visa, which will boost its fees by ...
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20. Realizing Your Resolutions
April 30, 2013
Ready or not, 2013 has arrived. A new year offers up a fresh start, and we usually take advantage by devising plans for the months ahead, making resolutions to eat better, get more exercise, learn a new language or spend more time with the kids.
For some people, January 1 is also a good time...
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Author: Tori Sutton
