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| Articles by Max Thomas |
1. Contact Centre Solutions Delivered From Home
June 17, 2013
Contact centres are embracing the concept of having remote agents in their workforce with the recruitment and financial advantages tied to this growing trend and the availability of technological solutions to make it work and run smoothly.
Working from home may be the future of contact centr...
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2. Cloud Computing Brings Down The Cost Of Call Centre Software
May 11, 2013
As in any business, managing costs is a key strategy but not to the extent of affecting the quality of service it provides customers.
The traditional contact centre set up requires large capital outlay for a private branch exchange (PBX) telephone system, predictive dialler, voice recording,...
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3. Contact Centre Outsourcing Evolves With Technology
April 28, 2013
The contact centre may have started with transactional services but the solutions they provide enterprise clients nowadays have become more complex and to some extent highly specialized. Even the technology employed by business process outsourcing (BPO) companies continues to evolve, bringing more b...
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4. Call Centre Technology, Transparency and Customisation Give The Upper Hand
March 27, 2013
Firms possess diversified reasons behind outsourcing certain components of the company or perhaps organization. These which might be non-core attributes, distinctive approaches, or simply just supplementary fundamentals distinctive to all of them. The transition may very well be aimed toward re-invi...
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TIM FAY
After 60-plus years of living, I am just trying to pass down some of the information that I have lea...more
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GENE MYERS
Author of four books and two screenplays; frequent magazine contributor. I have four other books "in...more
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LAURA JEEVES
At LeadGenerators, we specialise in content-led Online Marketing Strategies for our clients in the t...more
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ALEX BELSEY
I am the editor of QUAY Magazine, a B2B publication based in the South West of the UK. I am also the...more
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DONNIE LEWIS
I'm an avid consumer of a smoothie a day living, herbs, vitamins and daily dose of exercise. I'm 60...more
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SUSAN FRIESEN
Located in the lower mainland of B.C., Susan Friesen is a visionary brand strategist, entrepreneur, ...more
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PAUL PHILIPS
For more articles, blog messages & videos and a free e-book download go to www.NewParadigm.ws your p...more
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ADRIAN JOELE
I have been involved in nutrition and weight management for over 12 years and I like to share my kn...more
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STEPHEN BYE
Steve Bye is currently a fiction writer, who published his first novel, ‘Looking Forward Through the...more
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Author: Max Thomas
