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Guidelines To Becoming A Master Communicator ~ Part Two Of Three by jim stedt
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Guidelines To Becoming A Master Communicator ~ Part Two Of Three by JIM STEDT
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| Article Posted: 03/06/2014 |
| Article Views: 278 |
| Articles Written: 111 - MORE ARTICLES FROM THIS AUTHOR |
| Word Count: 525 |
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Guidelines To Becoming A Master Communicator ~ Part Two Of Three |
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Communication,Business
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In this part two of a three part article we are going to continue to review the guidelines to becoming a master communicator in your company. It is one of the best business soft skills you can learn. Part one covered verbal communications, part two will review how to write business emails and part three will discuss writing reports. Business written communication is essential for you to be a master communicator. Most written communications are either via emails or reports. For this article we are only going to cover emails. An effective business email has the following attributes: * Be brief. It is important to be concise with your information and don’t make it any longer than it needs to be. The professional email is concise and to the point * Answer all questions. When replying to an email, make sure that you answer ALL the questions asked of you. This will prevent ADDITIONAL emails from being sent and reduces the possibility of miscommunications. * Use proper spelling, grammar and punctuation. Poor spelling, grammar and punctuation errors will give you a bad reputation. Remember, your email may be forwarded to others in the company or even customers without your knowledge and this will help you in becoming a master communicator * Replying quickly is important. Emailing is now the primary form of written communications for business and people expect quick replies. A study recently found that 88% of the business people expect a response within 24 hours. Make sure that you always reply within the business day that you got the email. * Do not write in CAPITALS. Typing in Capitals makes it appear you’re shouting. This is improper email netiquette. Capitalizing words in an email can be very annoying to the reader and may come off as very emotional and unprofessional. You do not want any email communications to be misinterpreted. * Don't leave out the message thread. Without this information, it is difficult for the reader to know or remember what was going on in the previous emails. * Stay away from emoticons or Internet slang when using business email. Some examples of internet slang are: "lol" meaning "laugh out loud" or “imho” – “In my humble opinion” or “dgms” for “don’t get me started.” Avoid the truncation and morphing of words. You never know when these new words will confuse or annoy the reader. * Always avoid sending confidential information. Sending an email is like posting the data on a bulletin board. If it is confidential, keep it out of the email. Almost 13% of domestic companies have battled lawsuits triggered by employee e-mail, so never, ever, send any confidential information via email. * Always READ it before you SEND it. This sounds so simple but most people just don’t do it. And you can tell who those people are by the spelling and grammar mistakes contained in their emails. In addition, re-reading your emails a second time will help you send a more effective message and avoid misunderstandings and inappropriate comments. This will enhance your written communications and give you a positive and polished reputation. End Part Two Of Three
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Master communicator, communications, writing, soft skills,
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