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We all have experienced poor customer service and most of us have complained about it. But what do you do, if anything, when you have good service? What should you do to become a “good customer”? In this day and age it is unique to experience good service. It’s common to get adequate or even sub-standard service, and that is what most people now expect. People providing service to the public sector always hear about the problems and complaints but rarely hear any compliments. That is because there is no easy way to give compliments to management today. We have a fast food restaurant close to the office that has a small bell near the front door with a sign below stating, “if you enjoyed the service and/or quality of the food, please ring the bell and let us know.” What a great way to give employees feedback that they are doing a GOOD job! I have a friend who, whenever she gets good service in a restaurant, asks to speak to the manager to give them instant feedback of the positive experience. Most managers are expecting problems when they are called out to a table and are delighted when they hear good news from a customer. If the manager is not available, she gets the name and address of the restaurant and actually takes the time to write a complimentary letter. She always reveals the name of the server, date, time and what they did to that made it a pleasant dining experience. Early in my career I worked as a customer service representative for a major mini-computer company. I spent a lot of time interfacing with the customers and learning how to interact with each one of them. I was lucky to rarely have any complaints and often had compliments phoned in to my boss. It was a great first job to have because I learned how important good customer service is to the client, company and manufacturer. But what was really impressive to me was the fact that customers took the time to tell my boss I was doing a good job. So the next time you have a good, positive experience in any service area, take the time to be a good customer and let the person’s management know they are doing a good job. When you start doing this EVERYONE wins!
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