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For small businesses, buying an expensive PBX system to manage multiple extensions, voicemails, call forwarding and conference calls is just not the best option. The best option is to use a hosted PBX system or a virtual phone system. A virtual telephone does not require new hardware, software or installation. It can work with any existing telephone connection including landlines and cell phones. Users can also use a toll free number with a virtual telephone to avoid charging their customers for their calls. Businesses also have an option of using either toll free number or local number according to their business need. Advanced Features A virtual phone usually has a few advanced adjustable features including an auto attendant and call forwarding. An auto attendant greets the callers with a pre-recorded message. It also presents a list of menu options for the callers to choose from. The caller can choose the option that he feels is best for him. The message of an auto attendant can be customized. The messages can be edited according to hours of business operations, festivals, seasons or business needs. An auto attendant improves your communication with customers making a business look bigger and professional. Forward Incoming Calls Using a virtual phone you can forward calls to your cell phone, home phone or to other phone numbers of your choice. It allows you to stay connected with customers and colleagues all the time. A virtual telephone usually has advanced call forwarding features that allow forwarding calls to more than one phone number. The advanced call forwarding feature actually hunts you down to deliver the call. Prompt Notification of Voicemails A voicemail is a common challenge for small entrepreneurs. A voicemail is often not properly forwarded to the subscriber and so most of the time it goes unanswered. A voicemail is often equivalent with a lost business opportunity. With a virtual phone, users do not have to worry about getting proper notification about a new voicemail. The phone system sends out alerts to the email and cell phone of the users as soon as there is a new voicemail. So now there is no chance of voicemails going unanswered. Lures More Customers Users also have an option to use either a toll free number or a local number with a virtual phone. Both local numbers and toll free numbers allow creating multiple extensions that help in projecting an image of a big business. These numbers also make a business look credible. Now these are the things necessary to attract more customers. Customers prefer to have business relationships only with businesses that are big and hence credible. Free Trial Most of the service providers of a virtual phone offer flexible service terms. Users do not have to sign any agreement for using this service. They can terminate the service anytime, if they are not happy. Moreover, most of the service providers offer a free trial. You can actually check out the service before you start paying for it.
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Virtual Phone, Virtual Phone System, Auto Attendant,
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