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Today more and more companies are using virtual PBX service for their business instead of a physical phone system. If you consider all the features and advantages of a hosted PBX service, it certainly makes sense to use a hosted phone service rather than an actual one. A virtual phone system can add far more functionality in your communication system that will help you to do business in the most modern and smartest way. Traditional phone systems are gradually vanishing while more and more businesses are opting to go virtual. Today is the time and age for virtual PBX service and we will discuss its advantages over a traditional PBX system: Cost effective Without any doubt, it can be concluded that a virtual PBX service is more cost effective, particularly when compared with a traditional PBX. It does not need any hardware, software or installation. It also does not need any dedicated telephone connection. It can be used with any of your existing phone connections – cell phone, office phone or residence phone. It is hosted by a service provider, quite similarly to a website though you can manage it yourself according to your needs. Does not occupy space As the name signifies, it is a virtual PBX service. It hardly has a physical existence. You do not need to have a room full of people who are working just to ensure that the PBX works fine. It saves a huge cost and also helps in saving work space, which can be very significant especially for a small business that operates from a small office. Moreover, it also eliminates the need of a fax machine that would occupy considerable space in any office. Using a virtual PBX you can send and receive fax without a fax machine. Virtual faxing A very important feature of a virtual PBX service – it allows you to send and receive fax using an online interface that eliminates the need of a fax machine in a modern office. Virtual fax or online fax is faster and convenient that normal faxing and is cost effective at the same time. It does not need a scanner, telephone connection or bundles of papers for sending and receiving fax. It can be used with any device that has an internet connection like a tablet, smart phone, etc. It allows you to send and receive fax from anywhere and at anytime. Virtual office assistant The virtual office assistant is another important feature of a virtual PBX service. It greets all your callers 24 hours a day and 7 days a week. The auto attendant or the automated receptionist also allows you to edit its content according to the hours of operation, season, festival or your need by re-recording anytime you need. The auto-attendant works without any human intervention and you can be absolutely sure about calls that you are receiving after business hours or during weekends. It is also possible to format the PBX in such a way that it forward calls to phone numbers according to pre-determined day and time. Some great features Other important features of a virtual PBX service include: voicemail box, advanced call forwarding, and the ability to use features like Do Not Disturb. It also allows you to use a toll free number to make a business more attractive to customers and prospects.
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