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In addition to strong competition from countries like Philippines, South Africa and Latin America, the Indian BPO industry to contend with increased operational costs, increased labor costs and attrition. Along with this, keeping call center Margins tab and variable agent count requirements in connection with difficulties. To meet the above challenges, BPOS either sent with locally based contact center or in the cloud. Both technologies have sea difference when it comes to services and benefits. Premise-based Call Center has become obsolete and BPOs shows great interest in deploying cloud-based Hosted center. For example, when going to keep them updated and upfront on technology, it becomes very difficult and expensive to upgrade premise-based call center. As the cloud center offered by the service provider, maintenance and upgrades taken care provider. Normally, cloud-based solution is a bundled offering of connectivity, VoIP, PRI and DID minutes to fit the needs of both outbound and inbound BPO. Cloud-based cloud center delivered over the Internet as SaaS (Software-as-a-model). Unlike premise-based contact centers is a cloud solution a pay-per-use model. A BPO is forced to choose and pay only for the modules it has chosen. To meet the requirement model, a BPO has to implement expensive server along with paying for the cost of the entire infrastructure and dialer. Since the used infrastructure is maintained, managed and used by the BPO only, it becomes a very expensive ordeal for management with IT department. Used Cloud Based hosted call center needs in-house redundant system to be "up-and-running 'and highly skilled IT resources and infrastructure. A premise call center is a multi-site environment is neither suitable, and can be easily integrated with third-party applications, such as CRM, cloud-based call center is a multi-level and multi-tenant. Companies can implement both home agents and multi-site environments in a cloud-based contact center. It takes just two minutes to start with cloud. A cloud contact center BPO helps to save upfront money to purchase equipment and integration costs significantly. The legacy technology premise-based contact center can be replaced with the powerful contact center in the cloud at lower IT budget, quickly and inexpensively. The redundant system to ensure uninterrupted operation of the cloud is deployed by service provider, reducing dependency on IT staff out of nothing. A cloud-based center is safe and reliable. Moreover, it enables BPOs to focus on the key strategic issues rather than spend time on software issues and maintenance of hosted center infrastructure. LeadsRain.com is a leading cloud based auto dialer company offers Call Center Software with 1.25¢ per minute & unlimited users. For more details call us 302-385-6767.
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