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WASHINGTON , May 16, 2012 /PRNewswire/ -- Since establishing itself as aninnovator in mobile technology with the introduction of an app forthe Apple iPhone in October 2009 , Mercedes-Benz Financial Services (MBFS) is seeing steady growthin the number of customers using mobile channels for accountmanagement. Today, nearly 10 percent of the payments MBFS receives through itsonline payment system are submitted via mobile channels. In thefirst quarter 2012, the company received $14.1 million , more than double last year's $6.5 million . MBFS sees considerably higher customer satisfaction index (CSI)scores, approximately 6-7 points, for customers using mobileaccount management options. "We quickly recognized that mobile devices were a preferred channelfor our customer base, and we've tailored our account managementofferings around these platforms," Matt Wiethoff , Manager, Business to Consumer Marketing for Mercedes-BenzFinancial Services, told members of the Washington Automotive PressAssociation today at its monthly meeting at the National Press Clubin Washington, D.C. The iPhone app launch in 2009 was followed in early 2010 with thelaunch of a mobile version of mbfs.com, accessible from all smartphone devices and capable of accepting monthly payments on MBFSloans and leases. In 2011, MBFS further enhanced the app for iPadcompatibility. At the close of 2011, the first full year both mobile paymentchannels were available, the company collected $38 million in payments. MBFS expects to process over $68 million in mobile payments in 2012, eclipsing the total fundscollected through mobile channels for the nearly three-year historyof its mobile program. MBFS saw a growth rate of 127 percent in the mobile payment channelin 2011, and continues to evaluate new technologies with the goalof providing account information anytime, anywhere. With over 40%of the total retail portfolio of 530,000 accounts using online,self-service methods, MBFS recognizes the value of emergingtechnologies in servicing its consumers. Wiethoff recapped Mercedes-Benz Financial Services' recentinitiative to update the app for the iPhone and iPad, adding asales lead channel for its dealers. Continued expansion of mobileofferings could lead to additional platforms, with new and emergingtechnologies always being evaluated. iPad, iPhone, and iPod touch are trademarks of Apple Inc.,registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Mercedes-Benz Financial Services B2C Mobile Strategy Chronology MBFS launches iPhone app for customers to manage accounts, October 2009 MBFS launches smartphone capability to manage accounts, February 2010 MBFS has received approximately $68 million as of Q1 2012 in retail lease/loan payments from iPhones andsmartphones via a payment channel established October 2009 . About Mercedes-Benz Financial Services USA LLC Mercedes-Benz Financial Services USA LLC, headquartered in Farmington Hills, Mich. , with Business Center Operations in Fort Worth, Texas , provides brand-specific financial services and products forMercedes-Benz automotive dealers and their retail customers. Italso provides financial support to smart USA dealers and customers. In the U.S. trucking industry, it conducts business as DaimlerTruck Financial and finances Daimler Trucks North Americacommercial vehicles branded Freightliner, Western Star andThomas-Built Buses. Mercedes-Benz Financial Services USA LLC serves as the headquarters for operations in the United States , Canada , Mexico , Argentina and Brazil , and has approximately 1,500 employees. It is a company of theDaimler Financial Services Group, headquartered in Berlin, Germany , which does business in 39 countries with an employee base ofapproximately 6,700. Daimler Financial Services is one of theleading financial services organizations worldwide. For moreinformation, go to: /corp or facebook.com/mbfsamericas. SOURCE Mercedes-Benz Financial Services USA LLC Copyright 2010 PR Newswire. All Rights Reserved. We are high quality suppliers, our products such as Digital Temperature Controller , Thermostatic Controller for oversee buyer. To know more, please visits Mica Band Heater.
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