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Regardless of the communications systems and features you use, there will inevitably come a time when you are simply unable to take a call. Toll free voicemail is the perfect feature for capturing your unanswered calls and organizing them in a way that makes returning them simple and painless. Away from the Office When you are away from the office, you should never leave your customers without an effective method for leaving you a message. While any answering machine could certainly do the trick, this can pose a serious problem when multiple messages come through all at once. Toll free voicemail allows you to listen to your messages through your email inbox, and you may even be able to have those messages transcribed so that you can read them instead of listen to them. Being away from the office does not have to result in missed calls; you can always allow these calls to go to voicemail and return them when time permits. On the Phone If you are already on the phone, you can provide your callers with two options. First, they can hold and wait for you to finish your current call. Depending on the nature of the call, this could result in a long wait time. This is why you should also provide your callers with the option of leaving a message. This way, clients and customers do not become frustrated with busy signals or long hold times. As soon as you have finished the first call, you can immediately call them back if the situation permits. After Business Hours Just because your business has specific hours during which it operates does not mean that all of your clients and customers will operate on the same schedule. Providing the toll free voicemail option to your customers after business hours is vital. This way, they can leave you a message indicating the nature of their issue, and you can return the call during the next business day. In fact, if the situation is an emergency, you may even choose to return their call after-hours with the use of the mobile virtual telephone system. Again, you will be notified of any new voicemail messages if you have this option turned on. Screening Calls It is often important to screen calls during business hours to ensure that you are not tied up with telemarketers and sales pitches while you are trying to remain productive. With the help of a call screening feature and the whisper alert, you will be provided with an option to accept the call or send it to toll free voicemail each and every time your phone rings. The caller will be prompted to state their name and purpose before the call ever rings through. If it is important, you can simply select the option to take the call. If it is not important, you can just as easily send that caller to voicemail and return the call later—or even delete the message. Toll free voicemail helps you organize your calls, even when you are unable to answer them right away. By having an easy-to-use interface and the ability to hear or even read your messages, you can better manage your time and increase your overall productivity.
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