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Best service in the online retail market by Dinesh Kumar
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Best service in the online retail market |
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Business,E-Commerce
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Retail brands have started online stores to make shopping easier. A property belonging to Gaura Books India, NBC India is one such store that helps in online purchase. With books, movies, mobiles and music to offer, the store is a huge favourite. It is one of the oldest and the biggest retail brands on the web. Launched in 1999, the website has gained huge publicity and customers. With about 6 million certified customers, it occupies a huge share of the online market. With competitive prices and innovative payment systems, NBS India satisfies the needs effectively. Tying up with various delivery companies like FedEx, BlueDart and DHL have also benefited it. With their support, it makes timely deliveries to customers. About 50% of the customers of NBC India are repeat customers. This is a clear sign of satisfaction of service. With a major base in books, the company diversifies its range with movies and music. The company also offers huge offers on movies and music occasionally. One could find information and related details about upcoming films and music releases. Easy navigation could be done from its website with the help of category based menus. One can make up a wish list of his own and get updated regularly through e-mails. A personalized account and support till delivery is a special feature offered here. The company also offers discounts on bestsellers to attract more people. The company offers discounts for purchases above a certain limit. One could get coupons for relatives through the site. Referring a friend or relative about its shopping experience could avail the customer of free gifts and offers. The website holds good for making pre-orders which help in delivery as soon as the stock arrives. The customer could pay using cards as well as transfers, whichever is easy for him. Thus, the website provides easy navigation and shopping facilities for all its customers. Doubts and availability of specific products could be done by approaching the NBC India Customer Care. Problems relating to shipping of deliveries and ineffectiveness of the products could be dealt here. Billing discrepancies could also be registered with the representatives. Above all, a toll-free help line caters to the queries for most of the time. Hence, the company aims to deal with the problems of every customer with utmost care. It allows complaints directly to its administrative levels. Complaint against NBC India could be done through its website. The claims on faulty service and other problems could be done through this. The NBC India Complaint department also takes the customer feedback for its quality of service. The complaints are dealt with effectiveness and the consumer is contacted again once the issue is solved. NBC India with its modern facilities aims to revolutionize the online shopping market. Reaching as wide as possible to be the biggest brand is the targeted policy of this company. This is done through easier purchase and better products for its customers. Cash on Delivery and various other payment options support the capability of the customer. Thus all of these combine to truly satisfy the expectations of the customer and result in a trust between them.
Related Articles -
consumer complaints, consumer forum, NBC India complaint,
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