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Remember this scene from the movie "Oh Brother Where Art Thou"?
Pomade Vendor: I can get the part from Bristol. It'll take two weeks, here's your pomade.
Ulysses Everett McGill: Two weeks? That don't do me no good.
Pomade Vendor: Nearest Ford auto man's Bristol.
Ulysses Everett McGill: Hold on, I don't want this pomade. I want Dapper Dan.
Pomade Vendor: I don't carry Dapper Dan, I carry Fop.
Ulysses Everett McGill: Well, I don't want Fop, goddamn it! I'm a Dapper Dan man!
Pomade Vendor: Watch your language, young feller, this is a public market. Now if you want Dapper Dan, I can order it for you, have it in a couple of weeks.
Ulysses Everett McGill: Well, ain't this place a geographical oddity. Two weeks from everywhere!
I must admit that I have become accustomed to getting things considerably faster than that. Particularly products that are not tangible. You know, downloads, ebooks, etc.
The one area where things seem woefully lacking on the web, however, is customer service. Yesterday I asked a question on a support board. A little over 24 hours later I received a reply that said the question would have to be submitted to technical support and I would hear back in 24 hours. 24 hours? And who is technical support if not who I already contacted?
What is it about 24 hours? What would they be doing for the next 24 hours that trumps resolving my issue?
So, basically, if I am lucky I will have a question answered in around 48 hours. Keep in mind this is the very company that, just yesterday, was able to take my money in around 48 seconds, if that. Web Hosting
Reseller Web Hosting
Game Hosting
Video Hosting
Related Articles -
bad service, Customer Service, downloads, ebooks, service,
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