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2009 winter, with snow in northern landing, Vantage In a second and third line cities and towns after-sales service system is facing a severe test: 0.5 hours contact the user, 24-hour home treatment; 100% tracking service situations; the Vantage fully strengthen the service system, and quite well received at the same time, in Hunan, Shanghai , And other places, but a large number of experienced "cottage version of" Vantage service phone, part of the maintenance company, the name of counterfeit Vantage home services, raise the price of maintenance, damaged brand reputation. Of these, the Vantage service call, "400-6680-500" in the search engines most frequently, but after Vantage headquarters confirmed that the service hotline for the fake numbers, as local phone service is there are numerous fake. Zhongshan Vantage Gas Appliance Headquarters Customer Service Center Director Lee humble roots to the reporter explained: "Vantage service hotline of the National Unity only 400-888-6288, and through the hotline to achieve" Headquarters Call Centre - dealer service network across the country, "the non- barriers docking management. " Humble roots Li stressed that "Vantage shares customer service center user management system has achieved a 'dealer?? User?? Call Center?? Service network' of services between the integration of information, once the customer's service demand information Call 400-888-6288 to enter through the system, will be quickly passed to the user where the regional service network, the service network to send a single fast-site to solve user problems, similar to the "400-6680-500" This counterfeit hotline is fraud, We are considering to take legal measures to resolve the problem, so to combat this type of damage to brand value and consumer interests of unfair business practices. " Get to the root, Vantage is the only after-sales hotline at 400-888-6288 13 days, consumers Mr. Jiang described the call to the Vantage "Changsha Vantage toll-free hotline 400-6680-500" (counterfeit hotline) happened: Chinese Emperor bath home water heater Dabu Zhao fire, Mr. Jiang had to search the Internet Vantage's customer service phone, looked up the number 400-6680-500. The first call and leave a number, no home service delays. Mr. Jiang urged the second call, only maintenance personnel door service, charges 168 yuan replaced Lighters, and subject to the 30 per service fee. However, after replacing the water heater is still not ignition parts, Mr. Jiang had to make the counterfeit hotline again, prompted by customer service even after replacing the battery can not be used. Maintenance personnel on the phone said "come back later and see." Mr. Jiang said, who can think that this phone is counterfeit! In fact, the encounter fake customer service phone, or face caused by fake door service company customer dissatisfaction, and many have had such well-known brands . To attach importance to user demand and regulate the treatment, as early as 2008, the Vantage service center company had planned a comprehensive upgrade service plan and set up a "rapid response and efficient service" call center and across the country vigorously 532 Services Advanced Engineering. Starting from July 2009, Vantage Corporation more dealers across the country and the jurisdiction of all a service network started at all levels "speed services" to better improve the overall level of service for the products Set up rapid response logistics platform, which, around the 400-888-6288 hotline is to establish a national unity after-sale system. Vantage customer service center director Lee humble roots, said: "Users who call our national customer service hotline at 400-888-6288 uniform, absolutely not, be allowed to deal with consumer complaints is not in place there the situation, from receiving complaints, confirmed complaint, the preliminary assessment, complaint investigation, complaint response to the complaints of the information collected to promote the smooth internal communication and continuous improvement, and finally close the complaint, we track the management of the complaint through to the end, to ensure that customer complaints information management closed-loop technology. to strive to make customer 100% of complaints are properly handled, the establishment of complaint handling at all levels of management. Li cheap root noted: "To protect consumer interests, and does not affect the user use the product, we handle customer complaints have a certain time limit, which requires that all complaints against the principles of the date of settlement must be completed, because the objective conditions are not on prior period time to solve, designate a person on a regular basis to track and sort out, and called for three days to complete, to ensure that customer complaints promptly resolved. The e-commerce company in China offers quality products such as China Linear Bearing , Angular Contact Ball Bearing , and more. For more , please visit Deep Groove Ball Bearing today!
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