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Recently, this issue received complaints from owners of Mr. Wu: November 21, 2007, Mr. Wu's 100 benefit in Yizhuang Audi 4S shop purchased a black Audi A6L2.0T for the Automatic car. This year in March, to 18,000 km the car driving around, the engine fault code lamp suddenly lights up, Mr. Wu in the car after a situation occurs, immediately went to the 4S shop of the vehicle-related inspection, inspection of the staff said, should Engine to be a upgrade deal. 4S shop a few days later Mr. Wu came to the car after the upgrade finished, they found a problem with lights. 4S shop to find the third Service Staff, other side, said engine may be a problem. To the repair, the lights do not light the phenomenon has emerged, and then the car in April 11, bright light source to find the ... Wu Department of 4S stores and customer service center, made it clear that demands withdrawal car, and the answer is "can not return car, only the maintenance," but 4S shop at the same time that the maintenance of the engine after it would not guarantee a problem. "Until now car engine code light stays lit, and the 4S shop has not given me a telephone call. Now I have two maintenance records one hand, the last 4S shop did not give me, they said fear of looking 4S shop trouble. "Wu said ... Maintenance expert, told reporters that a similar number of Audi cars fault. The main reason is the formation of normal use, the engine may appear a reasonable value of "burning" oil of the phenomenon, some experience in the maintenance unit, as long as the additional oil can be resolved. Audi 4S shops in a particular person said, though the fault is not a big problem, but as product quality, manufacturers announced the recall no specific information, so dealers in the repair process is not any compensation . "4S shop certainly is not getting the support of manufacturers, their maintenance is not willing to bear this loss, it had a dispute with the consumer. Audi manufacturers avoid the problem of attitude is that the quality of 4S stores and consumer misunderstanding roots. "the person said. Articles related to this issue, please a few industry experts and authorities have discussed, hoping to arouse the attention manufacturers also hope to give their owners the right to provide some help defenders. China Consumer Association of Automobile Complaints Department Xuya Chen Cases received from our point of view, more common problems encountered by Mr. Wu, manufacturers and dealerships responsibility can be a good solution, but has been delayed. In fact, as long as the time to solve, the problem can not be enlarged. Mr. Wu should be rationally resolved in consultation with the 4S shop, if no result, complaints directly to the consumer association. Mr. Wu mentioned issues are the safety responsibilities, dealers should not be taken to deal with attitude. Consumer association in the complaint will first verify with the consumer again, go check with the manufacturer, and now consumer association and effective complaint resolution has also been enhanced. In addition, we will also require manufacturers to track maintenance records, its burden of proof. Thus, although Mr. Wu did not receive the appropriate maintenance records, but will still be a good solution. Asian Games Village Automobile Exchange Market Su Hui, General Manager Now there is no factory in China attach great importance to the car after-sales service, manufacturers are in the sloganeering, no great effort to grab after-sales service. Car as a consumer, is also consumables, when the domestic car is more and more households have, the car after-sales service have become a social problem. Cars with foreign mature marketing, domestic car sales, light industry emphasis on service, light service vehicle in a certain period when the consequences of poor sales, the sales profit alone can not support, ultimately unsustainable business. Most consumers can not accept that some dealers selling cars for many, often to the pledge, "injection" virtually dealer exaggerated pledge to improve the service expectations of consumers, and indeed some commitment unfeasible. While vigorously promoted in recent years, including after-sales service, including manufacturers of 4S stores, but the cost of higher input service, and many dealers fail to 4S economic strength requirements, quality of service greatly reduced. We are high quality suppliers, our products such as metal forming machine Manufacturer , steel forming machine for oversee buyer. To know more, please visits roll formers.
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