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Operating and maintaining a hotel is no easy feat. As with any business , there are many moving parts, the various staff groups, the buildings themselves, the hotel supplies, the amenities and the website, to name a few. Each part must do its job well, in order for the whole to function successfully long term. In the bigger picture, a hotel's website, hotel supplies and amenities do most of the heavy lifting, second only to the guest services staff. That invariably makes everybody else's job easier. However, on closer inspection, it's not as simple as it seems. The heart of every hotel, of every business even, is the people who make it run like a well oiled machine. Perhaps the most important people are the ones most guests never see. The housekeeping staff cleans guest room using high quality hotel supplies. The house keeping staff also outfits each guest room with clean linens, fluffy towels and complimentary toiletries, among other hotel supplies. The maintenance staff also play an important roll in every hotel and, if you're lucky, you'll never see them. The guest services staff is also incredibly important as they are the face of the hotel, the problem solvers, the ones who take phone calls and deal with guests face-to-face, helping them with missing hotel supplies, requests and other issues. The buildings themselves must be safe and in good repair. Hallways, elevators and common areas must be clean and safe as well. Hotel supplies and amenities such as towels, bed sheets, comforters, pillows and versatile hangers are important parts of any guest room. When hotels boast about specific or signature hotel supplies, many people book rooms in those hotels for the custom beds or the goose down bedding. Irons, ironing boards, roll away beds, in room coffee, luxurious complimentary toiletries and sturdy tumblers and ice buckets are hotel supplies that double as reasons some people pick one hotel over another. Today a hotel's website commands people's attention. Great pictures, rich details and lists of abundant hotel supplies and amenities win hotels guests every day. When websites are easy to navigate, designed cleanly and divide hotels by location, points of interest, photos, hotel supplies and amenities and general information, they attraction more attention and hold attention longer. Sharp photography, up-to-date information and great reviews from former guests and unique hotel supplies also leave great impressions with potential guests. All in all, hotels must be the total package, especially today in a lagging economy when competition is as tough as it's eve been. Offering exceptional guest services, well maintained grounds and facilities and a wide variety of hotel supplies will put any hotel ahead of most of the competition. Maintaining guest satisfaction and high occupancy rates and achieving long term success depends on many factors, including useful amenities, modern guest rooms and great, high quality hotel supplies. Jill Jankoski is an administrative professional whose passion is helping others to grow their business. If you need professional guidance or assistance with your business, she’d be delighted to assist you.
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