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When you check into a hotel, what’s the first thing you notice? The condition of the lobby or perhaps the view of the pool from the lobby? Are the amenities as promised? The point is, everybody notices something different when they check in to a hotel. Your biggest concern might be whether the bed is firm enough for you to sleep well in it while the person traveling with you might care more about the pool and the fitness center. Luckily for both of you, and everybody else who’s a guest at your hotel of choice, the staff and management of that hotel care about every aspect of your stay. Clean, fresh common areas and hallways generally promise the same in guest rooms. When you walk into your guest room and smell nothing or a very light cleaner scent, it’s a sign that your room has been thoroughly cleaned and prepared for you and that the housekeeping staff uses quality hotel supplies when they clean the rooms. Beds made with clean, soft sheets, puffy pillows and warm duvets, comforters or bedspreads make a great impression on just about everyone. They effect occupancy rates as well because people will comment on and complain about beds that don’t provide a good night’s sleep. Bathroom cleanliness is also critical. Dirty bathrooms affect occupancy rates because when they do not meet guest expectations, guests comment on them. They assume that if there is visible dirt or grime there, their room likely is worse than it looks, too. Bathroom conditions garner a lot of attention in large part because they involve personal hygiene. When you’re a hotel guest, routine actions such as taking a shower give you a few seconds of idle time where you’ll inevitably notice if the hotel supplies used are sub-par. The hospitality industry is very competitive. This affects hotel occupancy rates, whether restaurants are consistently busy and the long term existence of entertainment venues. Anyone who works in the hospitality industry knows that the main goal is to please guests as this affects occupancy rates. When you are happy with your stay, you tell people about it; if you’re unhappy with your experience, you’ll share that too. It’s human nature and the hotel management team knows this. They also know that outside of events that create full occupancy situations naturally, great experiences lend themselves to higher occupancy rates. Jill Jankoski is an administrative professional whose passion is helping others to grow their business. If you need professional guidance or assistance with your business, she’d be delighted to assist you.
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