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Kotak Mahindra Bank: Making Money Simple by Dinesh Kumar
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Kotak Mahindra Bank: Making Money Simple |
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Fitness
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The Kotak Mahindra Bank is a part of the Kotak Mahindra Group, one of India’s leading financial services group. Founded in 1985, the group started operations as Kotak Mahindra Finance Ltd., eventually starting many subsidiaries like Investment Banking Division, Auto Finance Division, Asset Management Company and many more, making it a huge financial conglomerate. In 2003, Kotak Mahindra Finance Ltd., the flagship company of Kotak Group, became the first Non Banking Finance Company in India to convert to a bank, namely the Kotak Mahindra Bank Ltd. Since then, the bank has grown rapidly, and now has 339 branches and 819 ATMs spread across the country, covering not just metro cities but also having a strong presence in semi-urban and rural areas. Kotak Mahindra bank offers a number of financial products and services for individuals, corporate, small business communities, and Non Resident Indians. It offers regular banking services like depository services, phone and internet banking, net banking, current account, trade services, credit facilities, cash management services, along with investment products like Mutual Funds, Life Insurance, and retailing of gold coins etc, backed by portfolio management and consultancy services. A special Agriculture Finance division offers customized products for capital and equipment financing for rural customers. The bank has won many awards for its impeccable service and processes. It won the ‘Best Private Banking Services’ award 2009 by Euromoney. It was ranked among the top 5 companies in Asia Pacific in 2009, in the field of ‘Best Corporate Governance Practices’. Kotak Mahindra Bank takes the welfare of its customers very seriously. The website has a separate ‘customer corner’, dedicated to educate the customers about the bank’s products, services, policies, and codes, and to provide easy access to all the banking functions including RTGS and NEFT. The Kotak Bank Customer Care is a team of diligent professionals who ensure best practices in handling customer complaints and queries. The bank follows a voluntary code established by the Banking Codes and Standards Board of India, which prescribes a high quality of banking practices and commitment to customers. The bank aims to provide the best banking experience to all customers, however, in case of dissatisfaction with any service or employee interaction, Kotak Mahindra Bank has an elaborate grievance redressal policy which records and resolves Kotak Bank Complaints. The bank resolves all complaints within 7 working days or receipt of complaint, and in case of failure to do so, the customers can escalate the complaint with the Head office, or the Nodal Officer. All complaints against Kotak Mahindra Bank can be registered through online complaint forms, or through the toll free 24 hour helpline, email, at a branch or through written letter. All details regarding procedure of complaint and escalation thereof are provided on the site, along with the code of bank’s commitment to customers. The bank has truly made money simple for its customers with its detailed policies and tailor made products, achieving excellence in providing all financial services in an uncomplicated way.
Related Articles -
consumer complaints, consumer forum, Kotak Mahindra Bank complaint,
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