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An international bank since its conception, the HSBC Bank was established in 1865 in Hong Kong and Shanghai, and is named after its founding member, the Hongkong and Shanghai Banking Corporation Limited. Initially established to facilitate the growing trade between China, India and Europe, the bank now has a presence in 80 countries through 7200 offices, with a customer base of over 89 million worldwide. The bank started operations in India in 1867 in Kolkata, and later established headquarters in Mumbai when it acquired the Mercantile Bank of India, London and China, which had been operating in India since 1853, in 1959. The HSBC Bank provides wide-ranging financial services through four global businesses – Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. Apart from these, HSBC Bank also provides services like Asset Management, HSBC Global Resourcing, Insurance, Data Processing, Audit Service, Private Equity, Software Development and many more. The HSBC Bank’s Global Products include – HSBC Advance, aimed at working professionals; HSBC Direct, an online direct banking operation which serves customers through mortgages, accounts and savings; HSBCnet, catering to local business needs with access to customized functionalities like transaction banking, trade service, research and analytics; and HSBC Premier, a premium banking product. In India, the bank provides banking services to individuals, corporate institutions, NRIs, as well as medium and small businesses. With its technologically integrated branches, the bank provides convenient and efficient delivery of banking products, enabling self-service banking, instantaneous transfers, sophisticated card system, internet and mobile banking, online payment gateways and trade and corporate banking services; bringing to it’s customers a global banking experience. HSBC promotes Good Banking Practices, educating the customer about the products and services, and providing tips for efficient and secure banking. The HSBC Bank Customer Care is dedicated to ensure proper implementation of bank’s codes and policies towards its customers. Though the bank strives to provide best quality services, in case the customers are not completely satisfied, they can contact the bank to register a complaint either online, through 24 hour phone banking numbers, through email, by written communication or at any of the branches. All complaints against HSBC Bank are handled by the branch manager receiving the complaint. In case the customer does not get a satisfactory response within 10 days, the complaint can be escalated to the Grievance Redressal Officer, and later, the Nodal Officer. In case of failure of the bank to respond to escalated HSBCHSBC Bank complaints Bank complaints within 30 days, the bank also makes available the option of contacting the Banking Ombudsman appointed by the RBI. Through its exceptional service and comprehensive product range, the HSBC Bank is successfully providing best banking experience to all its customers. The HSBC Corporate Responsibility Initiatives focus on Education, Environment, Disaster Relief, Financial Literacy, Business Community Engagement, and Microfinance. Initiatives like Door Step School, Mumbai, HSBC SEWA (Self Employed Womens Association) and others have made lives of thousands of Indians better. HSBC is truly fulfilling its vision of being the World’s Local Bank.
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