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One thing about electronic devices is this: they will without doubt freeze up every so often. The new Amazon Kindle 2 is no different, unfortunately. It sometimes seems to get possessed by one of those demons in the books stored deep inside it's memory. While the Kindle 2 is a very well designed and durable device, it is occasionally subject to strange behavior. The worst of these behaviors is when the Kindle 2 freezes-up. The pages don't turn, the screen saver won't turn off no matter how many times you 'Slide and release the power switch to wake'.
There are a few things you can do to 'unfreeze' your Kindle 2, but the best cure is a bit of prevention. First, let's get to the 'unfreezing'. In the Kindle 1 you have a few options to unfreeze your device:
A. Use the keyboard reset - hold down the ALT and SHIFT keys then press the 'R' button.
B. Manually reset by remove the back cover and insert a paper clip (GENTLY) into the 'Reset' hole to reset and unfreeze the Kindle.
C. Remove the battery (with the unit unplugged), turn on the power button to discharge the power in the Kindle, then reinstall the battery.
Unfortunately the new Kindle 2 does not have a keyboard reset and there is no manual reset using a paper clip, because the battery cannot be accessed. So you have one option left for unfreezing your Kindle 2. That is resetting the device using the Power button.
Before doing this it's a good idea to make sure your Kindle 2 is completely charged. Even if it is 'frozen' it should still be able to charge. The charging indicator should light up when the charger is connected. If the charging indicator does not light up check your plug and if that's Okay then you should contact Amazon Kindle support.
Once you are satisfied that your Kindle 2 is charged it's time to reset. To do this:
1. Remove your Kindle 2 from the charger.
2. Slide the power switch to the right and hold it there.
3. SLOWLY count to 15 (the switch has to be held in-place for at least 15 seconds).
4. Release the switch.
5. What will happen? At first NOTHING so don't panic at this stage.
6. After about 5 to 10 seconds the Kindle 2 will flash on and off several times.
7. The Amazon logo will appear along with a progress bar showing the Kindle is restarting.
8. Next the Hope Page will load with the ebooks, audio books, and other media you've loaded onto your Kindle.
That's it! It is as simple as that.
A few things to remember:
If all you do is hold the Power button to the right for five to 10 seconds you'll just turn the unit OFF. You have to hold the power button to the right for at least 15 seconds.
If the process above does not work you should contact the Amazon Kindle support team. They are very helpful and may be able to do some other trouble-shooting on your device.
Now, how do you prevent your Kindle 2 from freezing in the first place?
Well, unlike the Kindle 1, the Kindle 2 really does not like to be completely turned off and on. The unit goes into a screensaver power-down mode when not in use which consumes a small amount of power. Try leaving the unit on continually and take advantage of the power-down feature. This seems to prevent freeze-ups for many readers. But if you're flying you should turn off your Kindle and wait until you get above 10,000 feet before turning on approved electronic devices. And you should also disable the wireless feature Kindle while flying!
One other thing you can do to prevent your Kindle 2 from freezing up is to make sure your battery never falls below about 15% to 20% charged. The device seems to work better when the charge is above 20%. You don't have to charge your Kindle 2 everyday. Actually that is NOT recommended unless you need it. Just watch the power indicator and give your Kindle 2 a charge when the battery level falls below 20%.
Megan Sara Jones is the author of four Ebooks published on Amazon. For more information on this article, or all things connected with Kindle readers or Ebooks please visit Everything Kindle.
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