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A very simple way to measure the effectiveness of a hosted IVR will improve efficiency is to review the case studies the provider. A case study is simply an experiment with a single participant. Unlike an experiment that follows the traditional scientific method you cannot make generalizations about the findings. However, these studies are designed to show how applications and solutions change the results of the real problems. In this article we will review several vignettes or short studies on companies implementing voice response solutions to the specific needs of the application in relation to: Order processing Programming and Delivery Customer Service As you read through the case studies hosted IVR then notice how each of them offers real examples of improved efficiency. National retailer Opt for Artificial Intelligence automation for your needs call This national retailer is based on a simple touch IVR system in addition to their live agents to handle calls from customers. However, there was an increase in incoming calls and retailer realized it might be possible to handle more calls efficiently with automated systems supplied by artificial intelligence. Order taking for the company was long and repetitive. Their automated systems were old. However, with the voice response technology, a solution "open grammar" is used to recognize a variety of responses, reducing customer frustration. The company saw 62 percent of their calls successfully handled when turned on, compared to only 15 percent when using the previous system. The call system now has the capacity to handle 3,000 calls a day and can reduce transfers by operators. Direct marketing that makes scalable, cost-effective call center virtual agents This direct seller nationwide presence wanted to improve their customer service operations. Its aim was to increase the number of calls they can handle and generate more income from your call center activity. Virtual agents that have been installed and a new phone system enabled the company to double its revenues over a period of six months. The company was thus able to improve their quality of customer service, while reducing the expenditure incurred by live agents. Appointment Systems Pest Control handles more calls to Artificial General Intelligence (AGI) One of the issues that pose challenges IVR systems is scheduling appointments. Most quotations in this business were attended by live agents. However, AGI, artificial intelligence capabilities and natural language can help you out of your most satisfied customers and save time. The aim of the company to call completion rates was only 30% but AGI improve this to 68%. Transportation Company Automates delivery confirmation with IVR Call Hosting The transport company approached a voice response survey hosted by a solution customer friendly and cost effective telephone output. After implementation, 94 percent of those called to the survey indicated that the new service had the natural language and intelligence needed. This led to more than 85 % successful call delivery confirmations. This huge success rate is achieved without the use of call operators thus reducing the price. Call Automation Technical Field Operators Help Close Work Orders Company technicians were able to call customer specific procedures and execute them for each order. This was the case for the orders that were complex and keep on changing too. For now, they can call a phone number for ordering and call automation service will take you through the specific procedures necessary to execute the order. This has led to the successful implementation of 96% of the work orders while reducing call time by 67%. As more and more companies look for ways to improve the calling experience with the help of technology, it is becoming increasingly difficult to separate the hype from reality. In reviewing the case studies of a supplier can be useful, it is important to remember that a case study is defined as an experiment with a single participant. The case studies are most useful when viewed as part of a broader context. For more information about how Voice Broadcasting Software, hosted predictive dialer, call center management software, auto dialer, Hosted PBX, Cloud PBX and IVR software may work for your small business visit the LeadsRain.com. For more information about how Cloud based Auto Dialer, Voice Broadcasting Software, Call Center Software, Hosted IVR and Hosted IVR may work for your small business, visit the LeadsRain.com.
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