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As a business owner, you know that your day is never finished—not even after the lights go out and the ‘open’ sign turns to ‘closed’. With toll free voicemail, your customers can still leave you messages after business hours. In some cases, they can even contact you in an emergency or listen to the information they need via a recorded message. Free for Customers Just like its name implies, toll free voicemail does not cost your customers anything, regardless of the location from which they are calling. This means that your customers do not have to be concerned with leaving you a message if they are unable to reach you after business hours. Customer service and dedication is very important to the overall success of any business, and by providing consumers with this method of communication, you can boost your reputation in a very reasonable and cost-effective manner. Customers and even those who are curious about your business will not hesitate to call for any reason. 24-Hour Access Just because your business has set hours of operation, this does not mean that your customers’ issues or questions will wait until the doors reopen. Sometimes, consumers are forced to make their telephone calls during odd hours due to work schedules, family life or many other factors. If your telephone simply rings infinitely instead of going to voicemail, it is likely that the caller will choose another business within the same industry to answer their questions. However, if you provide an interactive voicemail service with plenty of options for that caller, they will likely leave a message and wait for a timely callback. Emergency Contact Some businesses—particularly those in repair industries—can never truly be off-duty. If your business is responsible for the sale, installation and repair of plumbing, heating, air conditioning or ventilation equipment, for example, you must be available 24 hours a day, seven days a week. Toll free voicemail is a great choice because it provides callers with certain options before they leave a message. Therefore, if you have an after-hours answering service to handle emergency calls, the caller will be prompted to press a certain number for this service. Otherwise, the caller can press another number or remain on the line in order to leave you a message. Toll Free Information Hotline Another great way to make toll free voicemails truly work for your business 24 hours a day is by providing access to an information hotline through the automated system. Essentially, if a consumer contacts your business after hours in hopes of gaining information about your business in general, pricing, or even the products and services you offer, they do not have to hang up the phone disappointed. By pressing a designated number, they will be taken to a system where they can get the information they need. If they would still like to leave you a message afterward, they simply choose that option after the recording is over and proceed as usual. If you are a business owner who truly wants to provide only the best service to your customers regardless of the time of day, then toll free voicemail is a great option for you. When consumers have the ability to leave messages, contact you in an emergency and get the information they need after business hours, your business will certainly flourish.
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