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When you work in a hotel you know your work matters and your efforts are visible. Whether you are part of the maintenance staff or part of the administrative staff, what you do and how you do it matters. It reflects the level of quality and value your guests can expect to receive when they stay at your hotel. There are many different functions in the hospitality industry which must all work together in order for a hotel to function at its highest and best level. Every function relates directly to how the hotel is seen by guests, which is critical on many levels, not the least of which is guest comfort and satisfaction. With that said, what are the critical parts and pieces which must come together for optimal functionality within a hotel. Among the many pieces of that puzzle are working conditions and hotel supplies. Working in a clean, well-maintained, upbeat environment is crucial for both guest and employee comfort. Having high quality hotel supplies and sturdy, heavy duty supply carts makes housekeeping much easier. Knowing that you are providing guests with a clean, well appointed room is a source of great pride as is putting out quality toiletries and rich coffee. Within the room, fresh, fluffy towels and clean, crisp sheets covered with a pretty comforter or bedspread make a great first impression. High quality, easy-to-use hangers and sturdy, heavy duty luggage racks are also helpful, useful and, more importantly, noticed. Quality equal to the hotel’s price point is much appreciated. Many people will include comments about the hotel supplies including the bed itself and how it sleeps, the toiletries and the overall cleanliness of their room in their appraisal of their overall stay. Surprisingly, people also comment on the smell of the hotel room and the hotel itself. The best scent is nothing and the second best scent a guest can smell is a waft of bleach or another cleaner. This is part of why hotel supplies matter so much; they are an integral part of the face of a hotel. Another point many travelers comment on, if they are affected by it, is complimentary toiletries. When you stay at a hotel, there is usually a small sign in the bathroom or on a vanity counter that offers basic toiletries such as shaving cream, shower caps and disposable razors, should you forget yours. The quality of these items usually varies greatly from one hotel to another but when guests need them, they are a lifesaver and when they leave comments regarding their stay, most people will comment on them. Extra coffee, creamer and towels are other hotel supplies also fall into this category. The littlest things can earn the highest of praise. The bottom line is hotel supplies matter to the overall experience a guest has. While you might think it’s just coffee or a towel or shampoo, everybody values different parts of their stay. If you’re a buyer for your hotel, you are familiar with the hotel supplies available and where you can get them from. You are probably familiar, too, with which ones offer the best hotel supplies for the best prices. After all hotel supplies are a critical component of any hotel stay. Jill Jankoski is an administrative professional whose passion is helping others to grow their business. If you need professional guidance or assistance with your business, she’d be delighted to assist you.
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