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Whenever a crisis surfaces in your business, you may feel like you are trapped. But the best thing to do is to be transparent since it will save the credibility of your company. It goes without saying, during times of crisis the more you speak out candidly, the more trust to gain within the organization, from customers and suppliers. As a business person realize that you will be portrayed badly by the public and media. Even if the media coverage before the crisis was positive, all this will be forgotten in a minute. The negativity that will be presented will be so bad you may think they are taking of another organization all together. The best approach is; be the first to show up and explain the current position. Failure to do this it will be assumed you committed the fault. Not all business crisis draw the attention of the media but you may get pressure from within the company. The same principles should be applied, call in all the staff and openly bring to the light the position. Define the problem as it is and state how you intent to address it, better still, involve your employees in finding ways of solving the crisis. Being frank is a fundamental quality or attribute of a good leader. In all aspects of life, we all have places where we take the leadership position hence it is advisable to always be truthful. As a business owner of a big or small business, do not forget that you are in charge of making sure your business runs smoothly. Tough times call for tough decisions. Stephen is an Business Organizing Expert . He researches and studies on big and small business strategies . Website:- Business Management Solutions for efficient business operations.
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