|
|
 |
|
|
Fallout in Bad Customer Service Experiences by Steve H
|
|
|
Fallout in Bad Customer Service Experiences |
|
|
|
|
|
Business
|
|
|
Unless the organization's or company's action is processed through the customer's eyes no company is secured. Today's businesses are facing fierce and aggressive competition while operating in both domestic and global markets. The bad customer service experience is the result as the customer service methods have failed to deliver results in recent times. Business has to deal with circumstances in which things go wrong from your customer's point of view, no matter what type of business you run. Complaints can be a huge source of information for your business. For your business, the huge sources of information are the complaints. An angry customer can be converted to a happy customer if complaints are handled efficiently. When customers are pleased with a product or service they may tell one or two others, however when an angry customer is dissatisfied they are much less restrained.It is always best to avoid the negative feedbacks due to the poor customer service. This is why selecting the right people to interact with customers are so important. Many businesses work to create a good impression, yet fail. This is because somewhere along the way they were unable to keep up the momentum and have fallen into a pit of mediocrity. When simplest acts of customer service are either not reinforced or are forgotten such a pit is created. Companies lose business due to the poor customer service and this stands number one reason.Customer service is an important function of every employee and it is not a department. A company should have their staff trained in handling customer complaints and this gives the effective customer complaints management. Since customer satisfaction is the key to building customer loyalty and repeat sales, it is important for you to make sure that your customers not only feel, but believe that their complaints are being taken seriously. Customers are more likely to return to do business with your company again and again if the customer feels as though they are being respected irrespective of how petty their complaints may seem. Instead of dragging your company through mud, customer will tend to praise your company. Customer complaints can be turned to their advantage and business must realize this. Viewing the complaint as an opportunity to gain insight that will help a business improve takes a business one step closer to ensuring customer loyalty. Make sure that your customers know about the manner in which your company resolve's your client's problem if your business is proud of it. Dealing with the customer complaints is one more way that will make you business stay ahead of its competitors and it depends on your business's professional and well organized method of dealing. Get more information on bad customer service experiences and customer complaints.
Related Articles -
bad customer service experiences, customer compalints,
|
Rate This Article  |
|
|
|
|
|
Do you Agree or Disagree? Have a Comment? POST IT!
| Reader Opinions |
|
|
|
|
|
|
|
|
|
| Author Login |
|
|
 |
Advertiser Login
ADVERTISE HERE NOW!
Limited Time $60 Offer!
90 Days-1.5 Million Views
|
|
TIM FAY
After 60-plus years of living, I am just trying to pass down some of the information that I have lea...more
|
|
|
|
|
GENE MYERS
Author of four books and two screenplays; frequent magazine contributor. I have four other books "in...more
|
|
|
|
|
DONNIE LEWIS
I'm an avid consumer of a smoothie a day living, herbs, vitamins and daily dose of exercise. I'm 60...more
|
|
|
|
|
LAURA JEEVES
At LeadGenerators, we specialise in content-led Online Marketing Strategies for our clients in the t...more
|
|
|
|
|
ADRIAN JOELE
I have been involved in nutrition and weight management for over 12 years and I like to share my kn...more
|
|
|
|
|
SUSAN FRIESEN
Located in the lower mainland of B.C., Susan Friesen is a visionary brand strategist, entrepreneur, ...more
|
|
|
|
|
STEPHEN BYE
Steve Bye is currently a fiction writer, who published his first novel, ‘Looking Forward Through the...more
|
|
|
|
|
STEVE BURGESS
Steve Burgess is a freelance technology writer, a practicing computer forensics specialist as the pr...more
|
|
|
|
|
ALEX BELSEY
I am the editor of QUAY Magazine, a B2B publication based in the South West of the UK. I am also the...more
|
|
|
|
