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Freephone numbers have become popular over the last decade as a marketing tool because they are free to call from a BT standard landline. Another less obvious benefit is the peace of mind they can give businesses in a time of crisis by assuring continual service. The flexibility of 0800 numbers is a major reason why they have become so popular. They can make sure that your customer can contact you at all times, even if something has gone wrong with your landline or mobile. You can change where the 0800 number is pointed to really easily, allowing total peace of mind for businesses and their customers. Being able to re-route the calls at a moment’s notice is great as customers are unaware of any change to the service which means that your business can continue to run as normal. For example you may need to change the destination number if: - you move house or office, including moving to a new area, new county or even a new country
- fire, flood, theft, breakdown, accidental damage of phone systems at work
- mobile damaged, lost, stolen
- on holiday, working for long periods of time away from office
- change in staff or job responsibilities
- new phone system set up
Let’s look at each of the above in turn: Moving Moving premises can be very stressful, without the thought of losing customers in the process. Your 0800 number can be re-diverted to your new premises allowing you to continue to receive all your calls, you could even transfer them to a mobile while in the process of moving to allow new phone systems to be set up. If you were to have a landline number and then moved to a different location, into a new area code, you would not be able to take the number with you. An 0800 number can be easily re-directed and will save you on advertising charges and loss of business. It can even work if you move overseas, the calls can be diverted to you there. Fire, flood etc A problem in the office causes your phone lines to be unavailable or the office to be inaccessible, you can re-divert the calls to another line, allowing business to continue, and then change it back as and when needed. This allows great flexibility and can make sure that your customers are always your number one priority. Mobile damaged, lost etc. If you route your calls to your mobile and your mobile becomes unavailable you can re-route the calls to another phone, making sure you don’t miss a call. It could also be routed to multiple numbers, ensuring they always have a point of contact. Holiday If you are due to go on holiday or are taking a period of time away from the office, the calls can be diverted to another phone so the calls are always answered. Staff changes If you decide to change staff or change job roles you can amend the phone system to match, allowing you lots more flexibility than a standard landline. New phone system You have a new landline system installed; the 0800 numbers can work alongside it to get the best telecoms solution for your business. You could also add features such as voicemail to get everything you need from your phone line in one place. 0800 numbers can stop a telecoms disaster and give you the flexibility to cover any eventuality allowing continual service for your customers and making sure your business grows. This article was contributed by David Clarke of DBS Telecoms. Please visit the DBS 0800 numbers website
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