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These days, it seems that technology is “all about the cloud.” That’s a pretty fair assessment in some aspects, given that cloud tech is an area on which there’s a lot of focus right now. From data backup and filing systems to communications, businesses are looking to it for workable, convenient solutions for everyday common needs. As a contact center operator or manager, you’re probably no different. All centers require reliable telephony, and most need access to metrics as well as integration with CRM systems. All that relies on a huge chunk of data processing and storage. Enter cloud centers, which are solutions tooled to make partial or complete use of the cloud to run all your center’s systems and store its data. What Is a Cloud Center? Simply put, a cloud center is a type of solution that relies either partially or entirely on cloud technology to deliver all a contact center’s functionality. A pure cloud setup is a complete end-to-end system that’s hosted entirely on cloud infrastructure, offering scalability, flexibility and operational efficiency. In contrast, a hybrid system merges legacy platforms still in use by a business with some functionalities hosted on the cloud. In either case, with cloud centers you get a powerful set of applications and systems built perfectly for your contact center. You’ll enjoy the benefits of tools such as automated call distribution, customer relationship management, interactive voice response, dialers, metrics tracking and more. The Right Solution for Your Enterprise Perhaps you’ve been contemplating a cloud-based solution for your contact center. You may have the ability to do a complete migration, or your particular situation may require you to have a mix of legacy systems and cloud tech. But no matter which version’s right for you, cloud centers are available to give you the functionalities you need, whether it’s CRM, dialing tools, metrics, telephony tools or data storage.
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