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If you've ever had your windshield hit by a rock, you know the panicked feeling that immediately hits you. Windshield damage is probably the last thing you want to deal with. This can be especially frustrating when you have other things you'd rather spend your money on. Whether you just have a chip or you need to replace your entire windshield, it is important that the work be done by a skilled professional. If you need windshield replacement in Kent, WA, here are some things to consider when looking for a reputable company. Independent Shop or Preferred Provider? Most insurance companies cover a certain number of windshield repairs per year. If you need the windshield replaced, you are usually just responsible for the deductible, and your insurance company pays the remaining amount. When shopping around for a windshield company, ask the shop staff if the company works independently or if it is a preferred provider of your insurance company. You want to make sure you aren't stuck with any unexpected charges. If you have any questions about what your insurance company covers, you can call a customer service representative and go over your benefits. Reputable Unfortunately, some companies cut corners to save time and money. Before you choose a windshield shop, ask around about its reputation. You can also do a quick Internet search with potential companies’ names to see if they have any listed ratings or reviews. The company might also be listed on the Better Business Bureau's website. It is important to look for well-written reviews that reflect the entire customer experience. This can help you eliminate some shops from your list. Customer Service You can get a pretty good feel for a company's stance is on customer service just by making a call and talking with the employee who answers the phone. You want a windshield company that has your best interest in mind. It can be helpful to make a list of questions to ask over the phone so you don't forget to discuss something. Once you choose a shop, its technicians should do an evaluation and explain the extent of damage to you. They will make a recommendation for either a repair or replacement of your windshield. The staff should be respectful to you and give you the time and attention you deserve. If you don't feel comfortable at any time during this process, you can choose to go elsewhere. It is best to go to a shop where you receive good customer service and you feel that you are getting top-notch help. Materials Another important aspect to consider is whether the company is going to work with insurance company's estimate or off of its own estimate? You want a windshield shop that works off its own estimate. This ensures that technicians are fixing the specific issues with your windshield and using the best techniques and products during the process. You want high-quality materials that will withstand wear and tear. You don't want to have to go back and have anything redone on your windshield. Contract Don't forget to get everything in writing from both the insurance company and the windshield shop. If you get verbal agreements from either company, get that agreement in writing. It is always best to be prepared. Warranty A trusted windshield company is willing to back up its work. Choose one that offers a warranty. The company should take pride in doing a job correctly and remedying a situation should one arise. If you need a windshield replacement in Kent, WA, contact an experienced shop near you to make an appointment.
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