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Communication is at the core of human activities and the essential key to collaboration, mutual understanding and team work. At an organizational level, staff communication serves two main purposes: on the one hand, it consolidates the relationship between employees, giving them a sense of belonging in the enterprise and developing their team spirit. On the other hand, proper communication increases productivity and hence the quality of the work. Many people take the ability to communicate for granted and automatically assume that employees will be able to communicate naturally. However, discussion at the workplace is completely different from discussion in non-formal environments and managers should use additional help from a communication platform to make sure that the right messages and instructions get to the staff in the fastest time possible. To begin with, managers need to be fully aware of the clear distinction between talking and communicating. The workplace is an environment where discussion is very important, because it increases productivity, solves problems and makes processes successful. Unfortunately, many executives deal with the communication problem in the wrong way, neglecting its importance or using the wrong tools to optimize it. For example, a common practice is to nominate a team or department leader, communicate decisions to him/her and these decisions will be then passed on to the other members. This is not exactly a wrong practice, but it has its limitations, especially in large companies, where a single department can have dozens, even hundreds of people. Without intention, the person that the manager appointed could fail to inform every one of the decision and, as it’s always the risk of messages losing their accuracy as they are spread by word of mouth. Managers and CEOs often dread the prospect of having to talk with each and every employee in person, especially when their number is quite high. They often try to pay attention to every one in particular, this type of communication is usually ineffective. For best results, a specialized communication platform should be used. Although the association between communication and computers might seem a bit far fetched, the fact is that in today’s day and age computerized systems can great facilitate communication, especially at the workplace. The major benefit of these systems is that they allow managers to send the same message to the selected number of recipients, like an internal chat system. They receive the message in time and in the same form, so there will be no misunderstandings. In terms of productivity and clarity, this is an excellent choice, especially for large companies where it’s almost impossible to communicate directly with each employee. An added benefit is that you can choose to open discussions with different employee groups, highlight the most important message for everyone to see and also have a record of all the message that were sent. However, it should also be noted that this is only one type of communication, a professional one and, to instill a collegial spirit in your team, you will still have to organize non-formal events, such as teambuilding activities. If you want to find out how to optimize staff communication and use a communication platform, please visit this website.
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