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If you are running a successful clinic then call traffic must be a persistent source of worry for you. There are so many calls that pour in that the services of a call centre become absolutely quintessential in such cases. Physician Answering services are a specialized form of call centre where clinic, doctors, medical practitioners are represented. Assessing Your Needs Physicians are in a profession which is a very sensitive one; patients need to be assured of your reliability and availability all the time. The calls should all be received and taken a note of. There might be distress calls/emergency calls for which the protocols are slightly different, and it is all the more necessary to take these calls on time. But does that mean compromising your personal time. The answer is no if you decide to avail the services of a call centre. The physician answering services are customized call centre operations that cater to the specific needs of doctors, physicians and medical practitioners. What to expect from answering services? A physician answering service is designed in a manner that facilitates efficient handling of your calls in a way that you find most suitable to your enterprise. The calls will be handled by professionals who are trained well to handle these types of calls. The call response is quick and referrals are made according to your prescribed schedule. Appointments are made for the patients and there are multiple ways of forwarding the call details for your record keeping. The details could be emailed/ faxed to you; the messages could be forwarded to your voicemail box. There is also the option of routing information to your android device/ i-phone. In this way you will be kept abreast of all the happenings while working. Staff and operating costs will also reduce by getting the specialized call centre services for your clinic. The added advantage is ultimate patient satisfaction and a better brand name. HIPAA compliant An important point to be kept in mind, while getting physician answering service from a call centre, is to check whether the entity is HIPAA compliant. HIPAA stands for The Health Insurance Portability and Accountability Act which states that no medical information can be routed via an insecure network. All patients’ right to privacy is maintained in this way and it is therefore a matter of great importance. The call centre should ideally encrypt data before sending/forwarding the same. It should be aware of the HIPAA regulations and incorporate the same while working on a day to day basis. Contact a call center specialist at AnswerPlus Inc in Toronto, Ontario, Canada for more information on Call Centre.
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