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Call center business is gaining its popularity with each passing day. More and more call centers are being opened outside the US and Europe. India is among the first Asian countries that experienced a boom in the call center industry. There are a number of reasons as to why India is deemed a good place for call center location. First of all, this country has a developed and robust technical infrastructure that is very attractive for mid-scale and large businesses. According to the regional call center specialists and technologists, Indian call center industry is on quite an advanced level in terms of technology usage. The country is quick to embrace new technical trends and is open for innovations, which is of great advantage to answering service business. It allows regional call centers to remain competitive on the global market. Another important reason as to why India is viewed as an attractive country for call center location is the availability of highly educated and technologically adept English speaking labor force. What is more, the cost of labor in India is much lower than that in the US and Europe, which makes the country a very cost effective place for call center location. The majority of Indians are middle class that are willing to work for small (if to compare with the US and Europe) compensation. Thus, for example, an average wage rate of a skilled answering service agent in India is eight times lower than that of a similar employee in the UK. The large number of educated middle class population ensures continuity of qualified labor force for middle-scale and large businesses. In such circumstances, there is a very low turnover rate (only 6-10%), which is of great importance as call center industry usually experiences deficit in quality and stable staff. Besides, it allows saving much money on the recruitment and training of new employees. The Indian large population helps to reduce the turnover and wage cost pressure that is experienced in answering service industry in Europe and the US. India can be regarded as a favorable place for a call center location as it offers many advantages to middle-scale and large businesses. The most important ones are the advanced level of technological development in the country and the large number of skilled middle class population ready to take up answering service jobs. These two aspects make India one of the most cost effective business destinations. The call center in cloud offered by Syteg is a perfect business solution. Today, products such as email service application are getting more and more popular.
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call center location, call center industry, answering service, middle-scale and large businesses,
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