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HP's recognition of quality issues keep notebook management plan will be published by na b
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HP's recognition of quality issues keep notebook management plan will be published by NA B
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Article Posted: 02/20/2011 |
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Articles Written: 2638 - MORE ARTICLES FROM THIS AUTHOR |
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HP's recognition of quality issues keep notebook management plan will be published |
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Business,Business News,Business Opportunities
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Hewlett-Packard laptop "quality gate" incident made breakthrough progress. Yesterday evening, AQSIQ announced a Hewlett-Packard laptop quality issues related to the investigation. After an investigation, Hewlett-Packard acknowledged in mainland China sold part of the notebook computer of questionable quality. AQSIQ has ordered Hewlett-Packard in strict accordance with relevant Chinese laws and regulations, in a responsible manner to solve part of the quality of notebook computers, effectively so that the general consumer satisfaction. Acknowledge the existence of two major quality problems According to AQSIQ announced the investigation, HP admitted that part of the Chinese mainland notebook sales quality problems: The first part of the HP notebook PC graphics quality. Questions related to notebook computers, including HP Pavilion DV2000 and CompaqPresariov3000 series, including a number of models. Fault manifestations are mainly black, crashes, overheating, and not detect wireless networks and so on. The second is part of HP's notebook PC display quality. Issues such as notebook computers, including six kinds of model HP541. Failure mainly takes the form displays bright line (splash screen). The survey also found that HP did not strictly in accordance with "mini-computer repair and replacement of returned merchandise liability rules" (ie, computer "three guarantees" provisions), the relevant requirements to address consumer complaints. AQSIQ said it has ordered Hewlett-Packard in strict accordance with relevant Chinese laws and regulations, the spirit of honest and responsible attitude to consumers, strict implementation of the "micro-computer repair and replacement of returned merchandise liability rules" to consumers to make commitments to improve after-sales service and responsibly to solve part of the quality of notebook computers, effectively so that the general consumer satisfaction. Meanwhile, AQSIQ has been the investigation to the State Ministry of Industry and Information Technology, the State Administration for Trade and Industry have been informed. Three departments will be closely watched events unfold, ready to take appropriate measures to monitor the implementation of HP's "three guarantees" the provisions to safeguard the legitimate rights and interests of our consumers. Hewlett-Packard recently announced disposal plan For the investigation released by General Administration of Quality Supervision, Inspection, HP responded to that respect for the State General Administration of Quality Supervision, Inspection findings. It is reported that Hewlett-Packard has been developing a specific plan to respond to each of the results of a joint investigation of the points listed in the requirements and will be announced shortly. At the same time, HP has announced a "Customer Care Improvement Program" and the "after-sales service plan" will continue to support, to meet customer needs. This reporter learned that, at present China has not yet issued a recall of computer products regulations. "As the PC industry giants, once the implementation of the recall may lead to a chain reaction, Hewlett-Packard will not be easily opened this door for." Relevant analysts believe. As a consumer activist group led by Hewlett-Packard, one of Beijing Pacific Century Law Firm Quality Legal Department lawyer Su-Hua Jiang said that although not yet specifically for China's recall of notebook computer and system requirements, but if the presence of HP's consumer notebook are dangerous to property or personal shortcomings, then the Hewlett-Packard should be based on "Consumer Rights Protection Law", "Product Quality Law", "Civil Law" and the legal basis to take with recall, repurchase and other methods of effective measures to eliminate the danger. I am a professional writer from Components Electronic suppliers, which contains a great deal of information about calphalon stainless steel , kitchen oven mitts, welcome to visit!
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