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A customer service employee in a company has a real purpose for it. It needs them to help their customers in case of various problems and issues that were mostly experienced. Why it is that customer service is so important for all kinds of businesses like cable TV? First of all, a customer service is one service department that will entertain a lot of questions, inquiries, problems and issues from their respective customers. It means that every customer needs help from their providers in case of problems and issues that were experienced by them. This is how important for us to have customer service. Let's take an internet service provider for example. As customers of this franchise, we need to be concerned about the speed of our connection. A normal speed can be up to 10 megabytes per second (mbps) and it can go high to 15. If your speed is lower than expected, it means that you need to consult this to your provider. There is no doubt that you may call them through their customer service department. The real thing for this situation is that customer service employees will act as representatives for the problems experienced by you. In order to solve the problem, you have to state it out to a representative. When he or she gives instructions as necessary, you need to follow it. If the problem is only minor, it's either you can wait or let them take action for your problem or issue. Just in case you have big problems on your cable internet connection, it needs you to write an e-mail or chat with a customer service representative about it. It lets them take action by sending out technicians to your residence and fix the problem. This is one job that customer service employees have to do. What about the cable TV providers? As what we have discussed in this topic, it has the same thing with the cable internet. One of the common problems that are experienced by the cable TV viewers are the receptions and subscriptions. For example, if your cable TV has a reception problem, it is not good for you to continue watching your favorite shows at home. It needs you to contact them through phone call, e-mail or live chatting. One of the easiest ways to contact them is through a telephone, and it needs you to talk with them. You can discuss with an employee about the problems in your cable TV through voice messaging. If the telephone is not available for them, e-mail and live chat are good options for contact purposes. As cable television customers or subscribers, it is right for us to let them fix our problems. We are subscribing with their cable TV packages, and they need to do something for it. In other words, we need to make sure that our subscription with them is valuable and worth for our money. If they want to become successful in providing their service, all they need is a customer service department.
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