"We introduced flat 'Warranty' new standards, both for protection of consumer interest, is also a useful test, which brings the demonstration effects, maintenance standards for the national final floor flat, will play a positive role in promoting the national flat panel TV 'Warranty' standard we will be after the introduction of national standards. "Konka Tao Ye, general manager of Multimedia Marketing Group, said.
Recently, companies have introduced flat-panel TV service the New Deal, Hisense launched new products in the same time, the proposed new service ideas and initiatives; Konka, Skyworth, TCL, Changhong announced simultaneously in Beijing, the implementation of "spring program." Overall, the TV screen of the warranty period of 18 months from today about increased to 3 years; in the installation, design, maintenance and other services there have been many preferential policies. The Chinese home appliance repair Association said the association is actively promoting "domestic flat panel display TV installation and maintenance services specifications," the introduction of industry standards.
Short shelf life of high maintenance costs
According to the statistics, the domestic flat TV sales in 2006 reached more than 180 million units this year to 700 million units. Sales of flat-panel TV market has entered a period of rapid growth, companies and users on the flat-panel TV repair service very seriously.
However, with the use of prolonged, customer service policies are different from flat-panel TV "three guarantees" the knowledge, experience more and more. First, the major (core) parts of the display (or even display components) and repair (maintenance costs + equipment, etc.) cost almost 70% of machine price, display components (screen + driver board) upstream manufacturers The warranty period of 18 months or so, so manufacturers display (or components) to "repair" time mostly in one to two years (this is the date from machine sales), resulting in a large extent affected the purchasing decisions of customers, and flat-panel TV business psychology of sales (as with the traditional CRT TV 36 months, 1 / 3 price formed a relatively strong contrast), resulting a "worry", became the constraints of its high-speed the development of one of the bottlenecks. Second, the technical quality of service, warranty, cost of no country, industry, policy or code, and replace the entire board cost nearly 1,000 yuan, as the professional technical strength, the user is difficult to exercise the option and right to information on assured purchase, understand maintenance quality, pay for the maintenance of doubt.
Need professional technical services
Flat-panel television with screen sizes large, thin, high number of intelligent features to make it in the delivery of the first installed debugging, system debugging connecting infrastructure acquire more specialized knowledge required, the use of more specialized equipment, tools .
Flat-panel TV wall installation in particular is a very professional service, it must be through the specialized training of professionals in specific customer environments and needs to use special design, construction, several factors must be considered. Such as: installation location options (distance, height, angle, level, etc.), ventilation conditions of guarantee (four sides left blank range), installation of quality identification (only in solid brick or concrete wall in the fixed pipeline to avoid the walls, reinforced ) to ensure power supply requirements (ground, three line, insurance, etc.), mounting bracket and stability, strong, consider the convenience of maintenance.
Need to Standardize service
Flat panel TV's services include purchasing, transportation, installation, commissioning, eliminating doubt, maintenance, repair, or may also include the future of recycling, the use, handling, etc. link, at present, lack of trade access, corporate recognition, responsibility clear, customers welcome the national or industry standards, for the above, the appliance repair association in March last year, the Ministry of Commerce reported the preparation of "home flat panel display TV installation and maintenance services technical specifications" to apply industry-standard project last July by the Ministry of Commerce approval included the preparation of plans. At present, has formed a discussion paper and try to start by the end of May to seek views from the industry, reflecting the common will of most business sectors and aspirations.
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