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Businesses are always in need of highly innovative, complete applications, and these tools prove to be very useful for all companies from small to large size enterprises looking to customize every facet of their CRM strategy from the ground up and get the most out of their groupware applications. Collaborative applications, or groupware software, are designed to facilitate project management work and maximize process efficiency when using multiple workstations simultaneously. Despite being very helpful in handling a series of core business processes, stand-alone groupware solutions tend to be difficult to implement within a typical company, which is why many business owners are apprehensive about using such software in the first place. This is where the high grade customizable enterprise groupware solutions come in, allowing companies to increase the efficiency of their collaborations and team projects without the usual unreasonable costs related to installation or the any hassles derived from using low capacity basic utilities. Similarly, CRM (Customer Relationship Management) buyers have access to a wide range of solutions including the latest online CRM services. With the CRM scene being heavily dominated by prominent players like Oracle Corp. and SAP, the wide selection of products ranging from basic to enterprise oriented solutions from specialized software manufacturers shine through as far more efficient, convenient and cost-effective ways into the CRM market for emerging, small scale and large scale businesses. If your company needs a quality groupware and CRM solution to keep pace with a fierce competitor or strengthen its leading position in its niche of activity, then you should consider opting for a compact web based platform accounting for both the said areas. A comprehensive online CRM / business groupware solution will deliver great results with a small overall investment, as well as eliminate the need for implementation and training your staff in using the software. Using the set of functions provided by a solid web based CRM / business groupware platform, it will become much easier to design and execute workflows and business-specific processes across department borders within a single workgroup environment. A comprehensive platform will include highly integrated application modules that provide support for daily communication and collaboration routines as well as Customer Relationship Management, stock calculation, and billing. Accessible anywhere in the world thanks to its web based format, it will simplify, speed up and optimize routine tasks such as managing your business contacts, meetings and appointments, to do schedules and many more at different levels in your company. To make sure you end up with a quality solution that allows for great flexibility and high customization capabilities, look for a reputable and reliable provider with a history in the business, and focus on a suitable application package. Competitive offers can include email, task management, group calendar, file management as well as CRM and ERP functionality. Moreover, for increased flexibility consider opting for a software solution that is both available as an On-Demand version used via the Internet, or as an In-House version installed on a local server, with full support for common server operating systems and multiple databases. In respect to customization capabilities, for best results you should look for a platform using the iXML standard, which enables users to adapt and extend the tool’s functionality in every way imaginable. For more resources about CRM or about groupware or even about project management, please review these links.
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