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I love staying in hotels. I don't want to live out of suitcase, but I do love a night, or a few, in a great hotel. I also love the things that come with my hotel stay including the amenities, hotel supplies and conveniences. We all have preferences and expectations when we enter any place or situation but they are different in hotels because we are staying there so we expect various hotel supplies and amenities. Floors should be clean, rooms and corridors should be in good repair and guest rooms should have promised hotel supplies and amenities in place. So what makes for a less than 'wow' stay? Guest rooms and facilities that aren't up to par and hotel staff members who aren't customer focused affect a great stay. Have you ever walked into a hotel and been disappointed or disgusted, wondering if you were the only person who cared about the place? Hotels can be like that, too. Dirty guest rooms, and those missing hotel supplies, are more common than you might think. Hotels just don't hear about it because people don't like to complain and typically issues are small. A lack of hotel supplies, shabby amenities, heating and air issues and faulty plumbing all contribute to bad hotel rooms. Especially in high end hotels, when plush is promised, if your room's anything less than perfect, if it's missing amenities or hotel supplies, for example, it's a disappointment. When people choose hotels, typically they have chosen not to stay somewhere else. Whether it's the heated indoor pool, the state-of-the-art fitness center outfitted with useful hotel supplies or the dining area, hotels can make a great impression. On the other hand, closed pools and fitness centers that are under construction and missing hotel supplies in general leave a bad taste. When guest room have inadequate or broken hotel supplies and amenities, people are affected by it. If hotels don't let people know about renovations ahead of time, it can cause issues as well, especially when guests are inconvenienced. One of the most important aspects of any business, especially any hotel, is the staff. When hotel staff members, regardless of their function, are wholly focused on their guests, they provide outstanding service that's memorable for all the right reasons. If the housekeeping staff doesn't replenish the hotel supplies, for example, it's bound to leave the guest disappointed. Making checking in and out simple and quick, being knowledgeable about answering questions, having common hotel supplies at the ready and resolving issues in a timely manner are just a few of the things that great guest services staff members. The traveling public, whether they're business travelers, honeymooners or families on vacation are every hotel's bread and butter. Hotels know this and, therefore, strive to provide guests not only a great experience but quality hotel supplies, amenities and conveniences, too. No guests means no occupancy. When occupancy rates suffer, hotels either pare down staff, amenities and hotel supplies or shut their doors entirely. However, when hotels focus on their guests and what is pleasing to them, they stand a much higher chance of not only surviving but thriving, too. Jill Jankoski is an administrative professional whose passion is helping others to grow their business. If you need professional guidance or assistance with your business, she’d be delighted to assist you.
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