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If you are a somewhat adventurous person and would like to enjoy some Sherlock Holmes types of adventures, you should opt to become a mystery shopper. This does not mean getting clad in cloak, gloves and mask and stealthily moving around. What it involves is joining one of the mystery shopping companies online which will send you out as a mystery shopper i.e.to anonymously watch people shopping or indulging in other activities like eating in restaurants, etc. Your role is to see if the customer is happy and satisfied with the service they are getting, and if not, to report back to your employers with a pertinent report. Making Mother’s Day ‘big’ It is a special day all over the world – the day dedicated to Mothers. Children both young and old go out of their way to make the day special for their mothers. Whether it is sending cards and wishes, buying special gifts, or taking their mothers out for a special treat, Mother’s Day makes for one happy occasion. Your Role as a Mystery Shopper Not everyone is an astute shopper, nor are all the people serving in shops excellent at providing service. So in you jump. In an unobtrusive way you first take note of how the client is being handled by the staff. Is there enough courtesy being shown? Do the service employees help the customer if they are stuck on selecting a Mother’s Day gift – like making different suggestions and displaying a variety of items in different budget ranges? Is ‘selling’ the important outcome? As a representative of mystery shopping companies it is your job to observe all the above aspects and report back to your employers. After checking out the different shops, restaurants and other service-oriented places you visit, you have to give your employers feedback on the institutions themselves. Like atmosphere created, cleanliness, proper facilities (rest rooms, escalators and cafeterias) so that people out shopping enjoy the experience and would like to visit the place again. The basic idea is to help increase business all round. Mystery Shopping Companies When you become a member of mystery shopping you are given a list of places (as mentioned above) to visit as an invisible observer. If it is a restaurant you will probably need to have a meal or snack there – not only to check out the quality of the food, but also the service given to the customers in the restaurant. Similarly you play invisible Sherlock when checking out malls. Once you return home you are given a report supplied by mystery shopping which you have to fill out. It is a detailed report covering all aspects of the pros/cons of each place, so you need to have memorised every detail to complete the report. Reimbursement and Payment When you become a member of mystery shopping companies mystery shopping companies you must be able to finance your official visits initially. It is only after you submit your report on each visit giving all details as also any cash spent by you, that the company makes reimbursement. The reimbursement is split as (1) any money spent by you and (2) your official employee fee agreed to by the company. It is worthy to note that at times it may take a week or more to get reimbursement, so you should be able to go about your work on your own steam till such time.
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