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Overview : Conflict need not be a negative experience. Managed effectively, conflict can be resolved before it escalates and result in creative solutions to differences. Knowing how to make conflict work for you and your organization can improve communication, strengthen partnerships, enhance performance, reduce turnover, and increase productivity. The Four Step Self-Mediation method will show you how to: Assess the situation Approach the person Address the issue Apply the solution Why should you attend: A significant amount of workplace performance problems result from strained relationships between employees. Interpersonal conflicts heighten anxiety, tension, and stress related illnesses. Unhappy workers are unproductive and uncooperative. Angry workers resign and leave a void. It can cost 150% or more of a key employee's annual salary to recruit and train a replacement. Areas Covered in the Session: Nature of conflict Perspectives on conflict Reactions to conflict Resolutions to conflict Four Step Self-Mediation Who Will Benefit: Employees Teams Managers Supervisors Executives Human Resources Dr. Ethan Raath is the owner of Highwire Leadership providing leadership development through coaching, consulting, training, and speaking. He offers a blend of leadership experience in business, professional, nonprofit, academic, and religious settings. Ethan’s expertise draws on uniquely diverse roles as communication professor, organizational consultant, conflict management trainer, employee relations mediator, diversity consultant, team facilitator, career coach, and crisis counselor.
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