Reputation Management Why Reputation Management? Reputation Management is crucial when it comes to your brand and online presence. When you have spent your long hard hours building a reputable company and a disgruntled customer decides to post some nasty remarks about your business online, what do you do? It sounds like just one customer, and your right; however, that one customer just posted on your site that is highly trafficked, turning away not just one, but many future customers looking for reviews. What is Reputation Management? Reputation Management is a mix of customer service and strategic marketing. Companies agree that when there is a customer complaint the situation could put you in better light, if it can be handled the right way at the right time. Statistics say, 4 out of 5 people state that they have received advice via social media regarding what product or service to purchase. 78% of consumers trust peer recommendations, only 14% trust advertisement. So what does all this stuff mean? It means people are talking about you beyond your control and you need to always be listening. Period. That is where the Fuwak Solution comes in. We aggressively monitor your brand attempting to intercede to prevent most, if not all of the damage. That way you can be sure to uphold customer satisfaction on all ends of the playing field. http://fuwakconnections.com/fuwak-solution/reputation-management/
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