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Video remote interpretation services have become increasingly popular in recent years, and it’s not difficult to see why. With their benefits including affordability, higher quality communication, and instantly available translators, people and companies across the world are accessing this facility more and more. However, you may still have questions around how it works, the equipment you’ll need, its benefits and how you can use it, so let’s dive in and answer some of the most-asked questions regarding this invaluable resource. Q: What is video remote interpretation? It’s basically a method of communication that involves cameras and microphones - think Skype, Zoom, FaceTime. Two people are conversing, and an interpreter is also present on the call to translate what is being said in real time. In most cases, this takes the format of one party speaking, pausing, allowing the interpreter to translate, and the second party providing a response. Q: Who can use the services? The answer to this is, basically, anyone who requires an interpreter! Some examples of industries that use the service include healthcare, education and the legal profession, where the benefits of instant access, complete discretion and affordability are paramount. However, the advantages of the resource are not limited; the services are being used in support centres, for business negotiations, and in travel and hospitality - and the possibilities are vast. Q: Why should I use it? There are so many reasons! Firstly, the affordability and accessibility is unparalleled. With recent advances in technology, the equipment needed is widely available and usually already exists as part of your usual business apparatus, and the service can be accessed almost instantly, any time of day. Furthermore, the benefits of face-to-face communication are huge, especially in industries where it is vital that all parties feel they have been understood properly. Q: Are video remote interpretation services secure? If you’re working with sensitive information, it is natural that you may have concerns around security. Many service providers offer end-to-end subscription, which means that even if you’re using public WiFi, the facility is secure to use. Other security measures, such as password-protected meetings, waiting rooms and expiration on link invitations, can be put in place to provide you with the peace of mind that you and your clients are secure. Q: How much does it cost? Naturally, costs will differ between providers and based on the service provided, but generally remote services are much cheaper than in-person because they cut down on expenses such as travel times. Using a remote resource means you’re only charged per minute of the call. In conclusion, using video remote interpretation services can be hugely beneficial to you and your clients if you choose a reputable and experienced company to support you. Make sure you take the time to do your research on the company you choose, as they will offer slightly different benefits and have different levels of expertise. But with all of these advantages, what are you waiting for? Author Plate Ari Keneally is a consultant for Bilingual Connections, a company offering professional foreign language services, including video remote interpretation. With a mission to help people use language to enhance their career and improve their quality of life, the company provides a comprehensive service in over 70 languages for a variety of industries to meet the challenges of today’s global arena.
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