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Signs are beneficial tools, and they communicate a lot. Healthcare wayfinding signage is a severe customer-patient relations issue for hospitals and medical facilities. Patients and visitors are usually in an increased state of fretfulness and are thus worried about finding the correct way to their intended destination. For first time visitors or for those who are new to a particular area, this anxiety is multiplied. Studies show that having a right direction or at least a reassurance of the direction is required for keeping not only the patients focused but even the hospital staff free from any interruptions. Directs Patients and Visitors to the right place An efficient way of showing signs provides direction to visitors moving to their destination. Hospitals are required to not only put up signs for direction to their facility but also inside. A properly planned sign system reveals heaps of information for the visitor. Providing proper information keeps patients directed and offers enough data to get visitors to make the right decisions. Another point which hospitals fail to look after is the amount of information. While too less information is as good as no data, providing too much information creates confusion and anxiety amongst visitors. Implements Coordination Coordination between outdoor vehicular traffic, outdoor pedestrian traffic, and interior pedestrian traffic is essential for keeping visitors stress-free. Waiting experience is hugely stressful for visitors. When conducted a quiz at the North York General Hospital, more than half of the patients agreed to have a stressful waiting experience. A proper numbering system and letting the patients know about their status in the queue is essential so that they can wait relaxed before being called. However, precise signage and registration instructions are essential for this. Makes sure patients are safe Another important reason for having signs is taking care of patients-both inpatients and outpatients. For example, elderly patients and pregnant patients shouldn’t go near harmful radiations like X-rays, etc. It is also crucial for signs to give the correct information for inpatients if they need to call the on-duty doctor in case of any emergencies. Increases Effectiveness Hospitals without signs give patients a hard time in finding their way. For a positive environment and systematic arrangements, signs come in handy. The Right hospital environment will pull more satisfied patients. Communication is an important factor in all department. Hospitals need to make sure that when they are implementing new policies or procedures, effective signs are put out to communicate with customers and staff. Night time Vision While not being able to find the destination is one type of anxiety visitors face, the face worsens during the night time. It is during the night when patients require proper guidance and support. Many patients complain of how difficult it was to find the place. Many causalities take place due to improper guidance and miscalculation of distances. It is therefore important to list out proper signs which include information on the distance and information on whether it is a multi-specialty hospital or not. However, how can this be implemented if there are no street lights? LED signs offer great help here. While being brighter than usual illuminations, LED offer other great features such as low cost, low maintenance, and low power requirements.
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